Refund and Fraud Policy

Last Updated: May17, 2024

1. Overview

At Rushchat.ai("app"), we are committed to providing a seamless and satisfactory user experience. This Refund and Fraud Prevention Policy outlines our policies regarding refunds, chargebacks, and our approach to mitigating fraudulent activities on our platform.

We take proactive measures to prevent chargebacks and minimize fraudulent activities. These measures include:

• Authentication: Implementing robust identity verification processes during registration and transactional activities to ensure the validity of user information.

• Security Measures: Employing advanced security technologies and encryption protocols to protect user data and financial transactions.

• Risk Monitoring: Conducting real-time monitoring and analysis of user activities to identify and prevent suspicious or potentially fraudulent transactions.

2. Refund Policy

Due to the nature of our AI services and the costs associated with running our infrastructure, we generally do not offer refunds for purchases or subscriptions. However, we provide new users with a limited number of free messages to evaluate our services before making a purchase.

• We believe this allows users to make an informed decision about whether our app meets their needs. By proceeding with a paid subscription after the limited-message free trial, users indicate their satisfaction with Rushchat.ai and acknowledge our no refund policy.

• In exceptional cases where a refund is deemed necessary under applicable consumer laws, users may file a refund request by contacting our support team at [email protected] . Refund requests will be reviewed case-by-case based on the specifics of the situation.

3. Chargeback Policy

If a chargeback dispute arises, our team will thoroughly investigate by analyzing relevant user data and transaction information. We will communicate with the user to gather additional details about their claim.

Based on the evidence, we will determine the appropriate resolution - either by challenging unwarranted chargebacks or initiating refunds in validated cases. Users may be responsible for chargeback fees if claims are found to be fraudulent.

4. Fraud Prevention

To uphold the integrity of our platform, we have zero tolerance for fraudulent activities. We employ various measures to mitigate fraud risks, including:

• Identity verification during signup

• Ongoing monitoring of user activities

• Sophisticated encryption protocols

• AI-based fraud detection

We reserve the right to immediately suspend or terminate accounts engaging in fraudulent transactions or abuse. We may also report such activities to relevant authorities.

Users have a responsibility to provide accurate information and use Rushchat.aiin compliance with our Terms of Service and applicable laws. Users should report any suspicious activities to [email protected] .

5. Modifications

We may occasionally update this Refund and Fraud Prevention Policy. Changes will be posted on our website and effective immediately.

Please contact our support team at [email protected] if you have any other questions. This policy is in addition to any statutory rights provided under consumer protection regulations.